Return Policy
Garments without crystals may be returned or exchanged within 30 days from the day of delivery, provided the garment(s) have not been damaged, worn, washed or altered and still have all original tags attached. The price of the garment will be refunded excluding the shipping and handling fees. Customers will pay for all shipping fees. Garments decorated with crystal packages cannot be returned for refund or exchange. If you are not sure of the correct size, order the garment without crystals first.
Customized stock garments cannot be returned for refund or exchange. ‘Customized’ refers to ALL and ANY of a customer’s requested changes or alterations to the garments. This includes, but is not limited to: custom colors, alternate fabrics, and Alterific options.
In the event that a customer receives a garment(s) with any manufacturing defect(s), the customer must notify Revella Skatewear within 30 days of the day the garment was shipped from Revella Skatewear. We will then have the option to replace the garment(s) with the same or similar garment(s). We have no liability for defective garments beyond the direct cost of replacement of the garment(s). Requests for refunds or exchanges after the 30 days will be absolutely refused. Revella Skatewear does not refund shipping and handling fees for any reason.
Please contact us before returning any garment for any reason. Customers will pay for all shipping and handling fees involved with returns and exchanges. If a garment needs alterations, the customer will pay for all shipping and handling fees as well as all alteration fees.
Fashion can minimize some aspects of a person’s figure, but Revella Skatewear cannot guarantee how a person ‘feels’ about how their figure ‘looks’ in any garment.
GARMENTS WITHOUT THEIR ORIGINAL TAGS STILL ATTACHED CANNOT BE RETURNED OR EXCHANGED FOR ANY REASON.
Return Policy for Custom Fit Garments
Custom Fit garments may NOT be returned for refund or exchange.
Return Policy for Custom Designed Garments
Garments may not be returned for refund or exchange. Please be certain of your size when ordering, as we will not exchange a Custom Designed garment due to the wrong size.
Return Policy for Alterific Altered Garments
Garments may not be returned for refund or exchange. Please be certain of your size and color choices when ordering.
Return Policy for Ice Collection Garments
Garments may not be returned for refund or exchange. Please be certain of your size and color choices when ordering.
Revella Skatewear does not warranty or guarantee the quality, merchantability or fitness for a particular purpose of any of our products.
Substitutions
Revella Skatewear reserves the right to substitute colors and fabrics when the originally photographed or illustrated colors and fabrics are not available. We reserve the right to substitute colors and fabrics of special order colors and fabrics when the sample fabrics we have provided to you are no longer available. We will try to use similar colors and quality of fabrics. We make no guarantees about being able to provide any particular colors and fabrics to customers. No compensation will be given to any customer due to any substitution. If customers are not satisfied with our choice of substitution, the customer will pay all costs including, but not limited to all alteration fees, and all shipping fees to have the substitution replaced. We reserve the right to make substitutions without notice.
Alterations
Altered garments cannot be returned for refund or exchange. Not all alterations will incur a fee, however the customer must pay all shipping and handling charges involved. Washington state customers will be required to pay all applicable taxes. We reserve the right to refuse any alteration request.
We reserve the right to refuse service to anyone for any reason. Revella Skatewear reserves the right to amend, change, alter or remove any portion of this Policy at any time.